SCC DS Helpdesk

Knowledge Base

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Email 9

• Adding Shared mailboxes into outlook
• Adding M2 Emails & Contacts to Your Mobile
• Enabling Salesforce Add-in
• Updating your email signature
• Outlook - Hidden Messages

See all 9 articles

General 8

• How to set up ODBC data connections
• AnyConnect Mobile
• Laptop Secure Storage lockers
• Equitrac Print solution
• Installing software from Software Center

See all 8 articles

Meeting Rooms 1

• Meeting Room Guide

Mitel 6

• Shoretel WebDIaler
• ShoreTel Mobility App installation
• Mitel Conferencing Guide
• ShoreTel Desk Phone Quick Reference Guide
• ECC Live call listening

See all 6 articles

Remote Access 3

• Remote Desktops - How to connect
• How to Use the VPN
• How to Use the Clientless VPN

Internet 2

• Adding a site to Compatibility View mode
• Remove compatibility view for intranet sites

Mobiles 4

• Mobile Apps approval status
• Factory Reset a Samsung A8 (2018)
• SOTI Mobicontrol - Samsung Phones
• SOTI Mobicontrol - iOS Devices

SCC Systems 1

• MyApps - POS/MyPDR/Overtime