SCC DS Helpdesk

ShoreTel WebDialer The ShoreTel WebDialer is a program that will scan webpages and convert telephone numbers into a click to dial link, ultimately sav...

This document provides a brief step by step guide to the initial stages of setting up the ShoreTel mobility mobile app. Step 1 Once the app has b...

This is a quick guide to setting up conferences using Mitel Connect There are two options for creating different types of conference: ...

This document is a very quick overview of all the functionality of your ShoreTel desk phone.

ECC supervisors have the ability to listen to live calls using the ECC web application.  To do this you need to login to the ECC portal and then login...

This guide explains how to use the Mitel Call Reporting tools. To access the reporting tools, use this link: Mitel Connect Director (it should automat...